Shipping policy

Processing Time

  • Most products are made to order.

  • Orders are typically processed and shipped within 5–7 business days (excluding weekends and holidays).

  • During peak seasons, processing times may be slightly longer.

Shipping Times

  • Standard shipping within the U.S.: 3–7 business days after fulfillment.

  • International shipping: 7–21 business days after fulfillment (depending on location and customs).

  • Please note that shipping times are estimates and not guaranteed, as they depend on the carrier and destination.

Tracking

  • Once your order ships, you’ll receive an email confirmation with tracking details.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.

  • Customers are responsible for any customs duties, taxes, or import fees for international orders.

Delays

  • Sage & Moon Studio is not responsible for shipping delays caused by carriers, weather, or customs.

  • If your package appears lost or delayed, please reach out to us at info@sageandmoonstudio.com, and we’ll help you investigate with the carrier.

Returns Shipping (EU Right of Withdrawal)

  • For products eligible under EU law, customers are responsible for all return shipping costs.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.